Refund Policy

Mindex is operated by AAV Advisory Services LLC (mkr. Vostok-5, dom 17, kv. 58, Sverdlovskiy rayon, Bishkek, Kyrgyzstan). The desktop app is free to download and use. This policy covers refunds for the optional paid Advanced subscription only.

1. Free plan

The core app costs nothing, so there is nothing to refund. You can install and use it for as long as you like at no charge.

2. Advanced subscription

Advanced is billed on a recurring basis (per month). You can cancel at any time from your account; cancellation stops future charges and your Advanced features remain active until the end of the period you already paid for.

3. 14-day refund

If you’re not happy with Advanced, you can request a full refund within 14 days of a charge — no questions asked. Refunds are issued to your original payment method. After 14 days, a charge for the current period is non-refundable, but you can still cancel to avoid being billed again.

4. Billing & the merchant of record

Payments are processed by Paddle, our merchant of record, which handles applicable taxes and appears on your statement. Refunds are processed through Paddle and may take a few business days to reach your account, depending on your bank.

5. How to request a refund

Email dvolynov@gmail.com from the address on your account, or use the receipt link from your payment provider. Include the email you signed up with so we can find your subscription.

6. Changes

We may update this policy; the “last updated” date above reflects the current version. See also our Terms of Service.